1. Introduction
PotentStream ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://us-potentstreamshop.com/ (the "Site") and related services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services. By accessing and using this Site, you signify that you have read, understood, and agree to be bound by this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Payment Information: Credit card details (processed securely through third-party payment processors)
- Order Information: Products purchased, order history, shipping preferences
- Communications: Messages, inquiries, feedback, and customer service interactions
2.2 Information Collected Automatically
- Device Information: Device type, operating system, browser type, IP address
- Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages
- Cookies: Session IDs, preferences, tracking information
- Analytics Data: Collected through Google Analytics and similar tools
2.3 Information from Third Parties
- Payment processors and financial institutions
- Shipping and delivery companies
- Marketing partners and analytics providers
- Social media platforms (if you connect your account)
3. How We Use Your Information
We use the information we collect for various purposes:
- Processing and fulfilling orders
- Providing customer service and support
- Sending transactional communications (order confirmations, shipment updates)
- Marketing communications and promotional offers (with your consent)
- Improving our Site and services
- Personalizing your experience
- Analytics and understanding user behavior
- Fraud prevention and security
- Complying with legal obligations
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform functions on our behalf, including payment processors, shipping companies, email service providers, and analytics platforms. These providers are contractually obligated to maintain your information's confidentiality.
4.2 Business Transfers
If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with applicable laws and regulations
- Enforce our Terms of Service and other agreements
- Protect the security and integrity of our Site
- Protect the rights, privacy, safety, or property of PotentStream, users, or the public
4.4 With Your Consent
We may share your information with third parties when you provide explicit consent.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. These include:
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Cookies that remain on your device for a specified period
- Analytics Cookies: Track your browsing behavior and interactions
- Marketing Cookies: Enable targeted advertising and marketing
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.
6. Third-Party Links and Services
Our Site may contain links to third-party websites and services that are not operated by PotentStream. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
7. Data Security
We implement comprehensive security measures to protect your personal information, including:
- SSL encryption for sensitive data transmission
- Secure payment processing through PCI-DSS compliant providers
- Access controls and authentication protocols
- Regular security audits and updates
- Employee confidentiality agreements
While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your personal information.
8. Your Privacy Rights and Choices
8.1 Access and Correction
You have the right to access, review, and update your personal information. You can manage your account information through your user dashboard or by contacting us directly.
8.2 Opt-Out of Marketing Communications
You can unsubscribe from marketing emails by clicking the "Unsubscribe" link in any email or by updating your communication preferences in your account settings.
8.3 Data Deletion
You may request deletion of your personal information, subject to certain legal and contractual obligations. Please contact us with your request.
8.4 Do Not Track
Some browsers include a Do Not Track feature. Currently, there is no industry standard for recognizing DNT signals, and we do not respond to DNT browser signals.
9. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your CCPA rights
To exercise these rights, please contact us using the information provided below. We will verify your identity and respond within 45 days.
10. European Privacy Rights (GDPR)
If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
To exercise these rights, please contact us. We will respond within 30 days of receipt.
11. Children's Privacy
Our Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete such information.
12. Data Retention
We retain your personal information for as long as necessary to provide our services, maintain your account, and comply with legal obligations. The retention period may vary depending on the purpose of processing:
- Account information: For the duration of your account plus 3 years
- Transaction data: For 7 years (tax and legal requirements)
- Marketing data: Until you unsubscribe or request deletion
- Analytics data: Up to 26 months
13. International Data Transfer
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Site, you consent to the transfer of your information to countries outside your country of residence.
14. Affiliate Program and Tracking
We use affiliate programs and may place tracking cookies or pixels to track referrals and purchases. This helps us measure marketing effectiveness and pay affiliate partners fairly. These tracking technologies do not collect your personal information but may track your browsing patterns.
15. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Site with an updated effective date. Your continued use of our Site following the posting of changes constitutes your acceptance of those changes.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
PotentStream Customer Support
Email: [email protected]
Website: https://us-potentstreamshop.com/
Response Time: We respond to all inquiries within 30 days
17. Your Rights Summary
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent for data processing
- Lodge a complaint with a data protection authority
- Object to processing of your information